Introducing Smart911 and the Smart911 Mobile App

New Smart911 App to Better Protect Guernsey County Residents in Emergencies

The new app allows residents to stay informed of the latest emergency updates and share Safety Profiles with 9-1-1 and first responders

The Guernsey County Sheriff’s Office announces the new Smart911 mobile app to provide greater access to the lifesaving benefits of Smart911, plus targeted location-based alerts to all residents. Beginning June 1st of 2019, The Guernsey County Sheriff’s Office 911 Dispatch Center will go live with the new Smart 911 system. It is suggested that everyone downloads the app now and sets up their profile.

Smart911 is the only way community members can create a Safety Profile that displays when they call 9-1-1. Via the Smart911 mobile app, households can create a Safety Profile featuring any information about their household that they want 9-1-1 and response teams to have in the event of an emergency. When a community member makes an emergency call, their Safety Profile automatically displays to the 9-1-1 call taker, allowing them to send help faster and more efficiently.
In addition, the app provides enhanced functionality by sending targeted alerts based on the user’s location. Smart911 app users will receive the highest priority National Weather Service alerts including tornado warnings, flash flood warnings, and severe thunderstorm warnings based on their real-time location.

Sheriff Paden states “Smart911 has proven to be lifesaving, and the addition of the app means residents of Guernsey County should download the Smart911 app today. It could save your life.”

Benefits of the Smart911 app include:
• Residents who previously did not have home internet access or a computer can register
from their mobile phones.
• Current Smart911 users can access their Safety Profile via the app and easily update
their information in real-time.
• Residents can create a Smart911 Safety Profile via the app, which includes verified
phone numbers, easily-updatable information for dispatchers, and uploaded photos.
• The Smart911 App automatically displays alerts from the National Weather Service on
an interactive map for a more advanced warning.

“With no charge or additional fees for Guernsey County residents, there are no limitations to provide this safety service to the community. This is just a small part of the enhancements being made to the 911 system due in part of the passage of the 911 Levy”, said Sheriff Paden.

Search “Smart911” in your mobile app store or text “Smart911” to 67283 to receive the download link via text message. You can also read more about Smart911 by navigating to

For residents living inside the Cambridge City Limits:
Since 911 calls placed from landlines in the Cambridge City Limits are answered by the Cambridge Police Department, the Smart911 features are not available at this time. Any 911 calls placed from mobile devices anywhere (including inside the Cambridge City Limits) in Guernsey County will be answered by the Guernsey County Sheriff’s Office and will have the Smart911 features available.